Use CLKEY services is governed by the provisions set out in these terms to CLKEY services (the“Agreement”). This Agreement explains (for me) that allowed when using our services; (II) the rights you have as a user of our services; (III) the right to bluehost is if you do what is not allowed when using our services; and (IV), and many other important conditions. This Agreement is a legal contract between you and CLKEY, and it is important that you carefully read it. If in the Agreement there is something that You do not understand, please contact us.
Right, Registration and account security
This section describes the criteria that we require from all our users. When you register to use our Services (as defined below), we need to make sure that you can legally enter into a contract with CLKEY.
As a rule, the services do not conform to US law on the health insurance portability and accountability (“the act”). In this section, more describes our policy in relation to the law.
Responsibility of the subscriber
All Subscribers are required to comply with current legislation and carry a special responsibility for the use of the services of CLKEY. For example, you should keep a backup of your data, quickly remove malicious programs from your account and cooperate with Bluehost and use the hardware and software that is compatible with the Services.
Account and payment
CLKEY offers a wide range of services in accordance with the requirements of each and the prices in line with the pockets of each. Payments that you pay based on your chosen plan and any additional products you buy. All payments are accepted in advance for the whole term of your plan.
The terms of automatic renewal
To ensure smooth operation of equipment at a service provider, SLKEY will automatically renew on the renewal date. This section further explains this process.
SLKEY offers tariff plans for a fixed period of time, which you chose during the purchase (e.g. 1 year, 2 years, etc.). Despite the fact that we don’t want you, we know that one day you might want to go for bluehost. Instructions on how to cancel or disable auto renewal can be found here.
A refund and 30 days money back guarantee
This section describes 30-day money back guarantee SLKEY. If you buy an account with 30 (thirty) days money back guarantee and cancel within the first thirty (30) days from the date You can receive a full refund of all basic such payments.
use of resources
Customers need to effectively and responsibly use resources of the server. Excessive use of server resources, CPU and memory usage of the client may interfere with or prevent normal work of the service to other customers. More information about our policy in relation to CPU, bandwidth and disk usage can be found here.
Governing law and arbitration
Normative-legal provision and the provision on jurisdiction set out in section 24(a), shall apply to all subscribers. For subscribers who bought or subscribed to a service provider with CLKEY after 1 April 2017, the arbitration clause in paragraph 24(B) are also applicable.
We may, at our discretion, to amend this Agreement at any time. We will post a notice of any material changes in this Agreement on the website of SLKEY at least within thirty (30) days following the posting of changes and specify in the lower part of this Agreement the date of the last revision of these terms and conditions. Any changes or additions to this Agreement shall be valid and binding on You on the date specified in the notice, posted on this page. If no date is specified, Your use of the Services after such changes or modifications constitutes Your acceptance of the Agreement as revised. If You do not agree with this Agreement You may not use or access the services and the only way is to delete your account.
The use of the Services is also governed by the following policies and agreements, which are incorporated by reference. Through the services, if applicable, You also agree to the policy conditions and agreements.
The services are intended solely for users aged 18 (eighteen) years of age and older. Any registration, use or access the Services of any person under 18 years of age, is unauthorized and violates this Agreement. By registering or using the services, you represent and warrant that you are eighteen (18) years of age or older.
If you use the services on behalf of another person, company or other entity, you represent and warrant that you are authorized to bind such party, company or organisation with this Agreement and to act on behalf of such person, company or organization against any actions you take in connection with the services.
You agree (I) to provide accurate, current and complete information about you and Your organization (if any) requested in the registration form («registration data»); (b) maintaining the confidentiality of your password and other information relating to the
security of Your account; and (III) maintain and promptly update the registration data and any other information that you provide on bluehost to keep such information accurate, current and complete; and (IV) are solely responsible for any use of Your account and for any actions that occur through Your account.
You acknowledge and agree that, despite common security measures in connection with the services the American system and/or websites subscribers (as defined below), may nevertheless pose a threat, including, without limitation, hackers, Internet viruses, worms or Trojan horses, or the like. Under such circumstances, in General, you can take corrective action in its sole discretion, and you acknowledge and agree that CLKEY is not responsible for any damages or losses you may incur as a result of such corrective actions. You also acknowledge and agree that you are responsible for backup of all content and web sites of the subscriber.
dedicated server. CLKEY reserves the right to reset the password on a dedicated server if the password file is missing, so we can conduct security audits as required by our system operations and security groups. It is your responsibility to make sure that a valid email address and current password on file for a dedicated server to prevent downtime from forced password resets. CLKEY reserves the right to audit servers as needed and to perform administrative actions at the request of our teams. Dedicated servers are not backed up by us. You are responsible for maintaining backups.
Services do not meet the Act portability and accountability medical insurance (“HIPAA”). You are solely responsible for complying with all applicable laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the services are not suitable for storing and controlling access to sensitive data, such as information about children or medical information. CLKEY does not control and does not control the information or data you store or transmit via the service. We disclaim any representations or warranties that the services, as offered, must conform to hipaa requirements. Subscribers requiring secure storage of “protected health information” in accordance with HIPAA, it is strictly forbidden to use the service for such purposes. Storing and permitting access to «protected health information» is a material breach of this Agreement and grounds for immediate termination of the account. CLKEY does not sign “business partner agreements” and you agree that CLKEY is not a Business associate or subcontractor or agent of your in accordance with HIPAA. If you have questions on your data security, please contact us by phone or chat.
Prohibited Persons (Countries, Regions, Entities, and Individuals).
The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Trade Laws”). You may not use the Services to export or re-export, or permit the export or re-export, of software or technical data in violation of U.S. Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization or entity organized or located in a country or territory that is the target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c)
otherwise a prohibited party under U.S. Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license. Unless otherwise provided with explicit written permission, Bluehost also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services.
Except for Subscriber Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, «CLKEY Content»), are the property of CLKEY or its licensors. No CLKEY Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any CLKEY Content. Any use of the CLKEY Content other than as specifically authorized herein is prohibited and will automatically terminate your rights with respect to your use of the Services and the CLKEY Content granted herein. All rights of CLKEY or its licensors that are not expressly granted in this Agreement are reserved to CLKEY and its licensors.
You may be able to upload, store, publish, display and distribute information, text, photos, videos, emails, and other content on or through the Services (collectively, “Subscriber Content”). Subscriber Content includes any content posted by you and users of any of your websites hosted through the Services (“Subscriber Websites”). You are solely responsible for any and all Subscriber Content and any transactions or other activities conducted on or through Subscriber Websites. By posting or distributing Subscriber Content on or through the Services, you represent and warrant to CLKEY that (i) you have all necessary rights to post or distribute such Subscriber Content, and (ii) your posting or distribution of such Subscriber Content does not infringe or violate the rights of any third party
You acknowledge and agree that CLKEY may, but is not obligated to, monitor Subscriber Content and may immediately take any corrective action in CLKEY’s sole discretion, including without limitation removal of all or a portion of the Subscriber Content, and suspension or termination of any and all Services without refund of any pre-paid fees. You hereby agree that CLKEY shall have no liability due to any corrective action that CLKEY may take, including without limitation suspension or termination of Services.
You hereby grant to CLKEY, to the extent necessary to provide the Services, a non- exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute Subscriber Content and the Subscriber Website; and (ii) make archival or back-up copies of the Subscriber Content and the Subscriber Website. Except for the rights expressly granted above, Bluehost is not acquiring any right, title or interest in or to the Subscriber Content, all of which shall remain solely with you.
Payment Card Industry Security Standard Disclaimer.
CLKEY complies with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of your data and billing information. However, you are solely responsible for the security of the data and billing information you collect on your Subscriber Website. Bluehost will not monitor Subscriber Websites for compliance and therefore we are not able to verify whether your Subscriber Website complies with the PCI Standard.
You will comply with all applicable laws, rules and regulations in connection with the Subscriber Content, Subscriber Websites and use of the Services.
You will cooperate fully with CLKEY in connection with CLKEY’s provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for you to use the Services. Delays in your performance of your obligations under this Agreement will extend the time for CLKEY’s performance of its obligations that depend on your performance.
You will be solely responsible for ensuring that all Subscriber Content and Subscriber Websites are compatible with the hardware and software used by CLKEY to provide the Services, which hardware and software may be changed by CLKEY from time to time in its sole discretion.
You will be solely responsible for backing-up all Subscriber Content, including any Subscriber Websites off of CLKEY’s servers. This is an affirmative duty. CLKEY is not responsible for the loss of any Subscriber Content. Note: It is essential that Subscribers backup files offline, even if user purchases or has products, such as Site Backup and Restore.
You will use your best efforts to ensure that the Subscriber Content is and will at all times remain free of all computer viruses, worms, Trojan horses and other malicious code.
You will not use the Services in any manner, as determined by CLKEY in its sole discretion, that:
Engages in or promotes illegal activity;
Engages in or promotes behavior that is defamatory, harassing, abusive or otherwise objectionable;
Infringes the intellectual property rights or other proprietary rights of any third party; Violates the privacy rights or publicity rights of any third party;
Interferes with the operation of the Services; or
Violates the terms and conditions of this Agreement or any of the policies or agreements incorporated by reference herein.
Third Party Websites.
The Services may contain links to other websites that are not owned or controlled by Bluehost («Third Party Sites»), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties («Third Party Content»). Such Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Services or any Third Party Content posted on or made available through the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of the Third Party Sites or the Third Party Content. If you decide to access the Third Party Sites or to access or use any Third Party Content, you do so at your own risk and our terms and policies do not apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate.
Billing and Payment.
Fees Due. You will pay to Bluehost all fees for the Services set forth in the registration form presented to you at the time you order the Services and for all fees for subsequent Renewal Periods at the time of renewal.
Price Increases. CLKEY may increase the fees for the Services (i) in the manner permitted in the applicable description of the particular Service published by CLKEY on the CLKEY website or in a promotional offer (the “Service Description”) and (ii) at any time on or after expiration of the Initial Term by providing thirty (30) days prior written notice to you. Written notice may be in the form of (i) notices and updates provided through the Subscriber billing tool provided as part of the Services, (ii) notices and updates otherwise provided through the Services, or (iii) notifications of pricing for renewal terms. It is your sole responsibility to periodically review billing-related information provided by Bluehost through the Subscriber billing tool or other methods of communications and notices sent or posted by Bluehost.
Taxes. The advertised fees do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority with respect to the Services provided hereunder. All such taxes may be added to CLKEY’s invoices for the fees as separate charges to be paid by you. All fees are non-refundable when paid except as otherwise provided herein.
Automatic renewals. By purchasing the Services, you agree to allow CLKEY to place your account on a recurring payment plan. The account will automatically be re-billed according to the term length of the Services you select. For Services with term lengths of three (3) months or longer, CLKEY shall provide notice of the upcoming charge to Subscriber no later than thirty (30) days prior to the payment date for each Renewal Period. This notification will be sent to the contact email address on file for the Account. In the case of insufficient funds to charge such amount, we will attempt to collect at a partial term quantity (not changing your current term) to avoid an interruption in the Services. Unless
you disable the automatic renewal option, we will automatically renew the Services up to fifteen (15) days before your renewal date and will take payment from the payment method we have on file.
VPS and Dedicated Accounts. As a courtesy and not as an obligation, CLKEY will automatically renew Subscriber’s VPS or Dedicated Hosting Account by charging the applicable fee for the regular rate to Subscriber’s current method of payment on file. For VPS or Dedicated Hosting accounts with a term of three (3) months or greater, this renewal will occur fifteen (15) days prior to the expiration of Subscriber’s Hosting Account. For accounts with a Term of one (1) month, this renewal will occur twenty-four (24) hours prior to the expiration of Subscriber’s Services. For Services with term lengths of three (3) months or longer, CLKEY will provide notice of the upcoming charge to Subscriber no later than thirty (30) days prior to the payment date. In the event that a VPS or Dedicated Hosting Account that has been set to manual renewal by Subscriber expires, the account will be suspended seven (7) days after expiration if no payment is received. If the account has not been renewed after fourteen (14) days have elapsed following expiration, the account will be terminated.
Add-On Services. If you purchase certain add-on services from CLKEY such as Domain Privacy, SSL certificates or SiteLock, you may be required to apply the Service to a specific domain name to begin using the Service. CLKEY is not responsible if you fail to apply an add-on to a domain name and will not provide refunds for any purchased but unused Services.
Failure to Pay. If you fail to pay the fees due, we may suspend or terminate your Services and pursue the collection costs incurred by CLKEY, including without limitation, any arbitration and legal fees and CLKEY’s reasonable attorneys’ fees. If any check is returned for insufficient funds, CLKEY may impose a minimum processing charge of $25.00 plus any applicable taxes. Accounts will not be activated or reactivated until all outstanding amounts are paid. We are not responsible for any deleted or lost Subscriber Content that results from any suspension or reactivation. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact CLKEY directly after you make a late payment to reactivate the dedicated server.
Fraud. It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, and/or electronic checks. We may report all such misuses and fraudulent uses (as determined by us in our sole discretion) to appropriate government and law enforcement authorities, credit reporting services, financial institutions and credit card companies.
Disputes. You have ninety (90) days to dispute any charge or payment processed by CLKEY. If you have a question concerning a charge you believe is incorrect, please call us and we will investigate. Our phone number is 888-401-4678. If you initiate a chargeback, there may be a minimum charge of $25.00 plus applicable taxes to reactivate your account and we reserve the right to suspend your account for the duration of the dispute. Hosting accounts that have an open dispute may be disabled for security purposes
Term and Termination of the Services.
Term of Services. The initial term of the Services purchased by you will be for the time period set forth in the registration form presented to you when you order the Services (the «Initial Term»). Unless you cancel prior to the end of the Initial Term or as otherwise stated in a notice sent to you at least thirty (30) days prior to the expiration of your then-current term, the Services will automatically renew for successive periods of equal length as the Initial Term (each a “Renewal Period”). You acknowledge, agree, and authorize us to automatically bill the applicable fee and/or charge your credit card or other payment method on file up to fifteen (15) days prior to the end of each Renewal Period, unless you terminate or cancel the Services prior to such charge as provided in this section. The “Term” of this Agreement shall include the Initial Term and all Renewal Periods, if any.
Termination Procedure. You may terminate or cancel the Services you purchased at any time during the Term by giving CLKEY notice by chat. The cancellation request is subject to verification of ownership of the account and/or domain, as determined in CLKEY’s sole discretion. In the event of such cancellation, you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation subject to the terms of the thirty (30) day money-back guarantee if applicable. After the account is canceled, all Subscriber Content will be permanently removed from the server. Please make a backup of all Subscriber Content before you contact CLKEY to cancel your account.
Disabling automatic renewal option. Subscriber must notify CLKEY at least sixteen (16) business days prior to the Services or domain renewal date to disable the automatic renewal option. Such notification may be by online chat, or by opening a ticket. This request must include verification of ownership of the account and/or domain(s), as determined by CLKEY in its sole discretion.
Domain Parking. If the account is downgraded to a free domain parking account, all Subscriber Content will be permanently removed from the server. Please make a backup of all Subscriber Content before you disable auto renewal. So long as your Account remains active, other products and services on the Account such as domain names or Domain Privacy will continue to auto renew unless you cancel them.
Termination by Bluehost. CLKEY may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due hereunder to CLKEY; (ii) you violate the terms and conditions of this Agreement; (iii) your conduct may harm CLKEY or others, cause CLKEY or others to incur liability, or disrupt CLKEY’s business operations (as determined by CLKEY in its sole discretion); (iv) you are abusive toward CLKEY staff in any manner; or (v) for any other lawful reason or as otherwise specified in this Agreement. In such event, CLKEY will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.
Modification of Services. CLKEY reserves the right to modify, change, or discontinue any aspect of the Services at any time.
Data Deletion. Upon termination of the Services for any reason, Subscriber Content, Subscriber Websites, and other data will be deleted. You should always maintain back-up copies of all Subscriber Content, Subscriber Websites, and other data. CLKEY is not responsible for the loss of any Subscriber Content. It is essential that Subscribers backup files offline, even if user purchases or has products, such as Site Backup and Restore.
30 Day Money-Back Guarantee
If you purchase an account with a thirty (30) day money-back guarantee, you may receive a full refund of all basic hosting fees paid (the “Money-back Guarantee Refund”) if you cancel within the first thirty (30) days of the Initial Term (the “Money-back Guarantee Period”) and make a written request to CLKEY’s billing department for such refund. The Money- back Guarantee Refund shall only accrue and be due to you upon your compliance with, and subject in all respects to, the terms and conditions of this section. Money-back Guarantee Refunds only apply to basic hosting services and do not apply to domain registration fees (except as set forth below during the first 3 days of registration), setup fees, or any fees for additional Services.
The Money-back Guarantee Refund is valid for credit card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the Money-back Guarantee Refund for other payment methods.
Fees paid by Subscriber in connection with the purchase of add-on services, including without limitation, SSL certificates, AppMachine, Site Backup Pro, Pay Per Click Marketing (PPC), cPanel QuickStart, WordPress QuickStart, Site Doctor, website transfer, Design Service Standard, Design Service Plus, Design Service Premium, SEO Package, SiteLock, Constant Contact, domain privacy, and domain names are non-refundable, as are payments made by check for $10.00 or less due to processing fees, unless otherwise expressly provided.
Cancellations within First 3 Days of Registration. In the event Subscriber cancels the Services within three (3) calendar days of registration and requests a refund in compliance with the terms and conditions of this section, Subscriber will receive a Money-back Guarantee Refund. In addition, Subscriber has the option, but not the obligation, to retain ownership and control of any promotional «Free Domain Name» registered in connection with the subscription, in which case Subscriber’s refund will be reduced by $15.99 per domain name.
Cancellations After 3 Days and Before 30 Days.
In the event Subscriber cancels the Services after the expiration of three (3) calendar days, but prior to the expiration of thirty (30) calendar days, Subscriber will receive a Money- back Guarantee Refund subject to the following:
Free Domain Names: If Subscriber registers any domain name as part of a «Free Domain Name» promotion in connection with the registration, Subscriber’s refund will be reduced by $15.99 per domain name. Subscriber will retain full ownership and control of any such domain names.
Any fees paid by Subscriber for a Dedicated IP will be refunded at a prorated rate based on the registration date, the length of service, and the date of cancellation.
Cancellations After 30 Days. CLKEY does not offer refunds for cancellations that occur after thirty (30) calendar days.
CLKEY as Reseller or Licensor.
CLKEY is acting only as a reseller or licensor of certain third party services, hardware, software and equipment used in connection with the Services («Non-CLKEY Products»). CLKEY shall not be responsible for any changes in the Services that cause any Non-CLKEY Product to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Non-CLKEY Products either sold, licensed or provided by CLKEY to you or purchased directly by you and used in connection with the Services will not be deemed a breach of CLKEY’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Non-CLKEY Product are limited to those rights extended to you by the manufacturer of such Non-CLKEY Product. You are entitled to use any Non-CLKEY Product supplied by CLKEY only in connection with your permitted use of the Services.
Internet Protocol (IP) Address Ownership.
If CLKEY assigns you an Internet Protocol («IP») address for your use, you shall have no right to use that IP address except as permitted by CLKEY in its sole discretion in connection with the Services during the Term. CLKEY shall retain ownership of all IP addresses assigned to you by CLKEY, and CLKEY reserves the right to change or remove any and all such IP addresses in its sole discretion.
Resource Usage. Shared Hosting
Acceptable Use Policy. Hosting space is intended for use in accordance with CLKEY’s Acceptable Use Policy, and is limited to Web files, active e-mail and content of the hosted Subscriber Websites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, e-mail or FTP hosts. CLKEY expressly reserves the right to review every user account for excessive usage of CPU, bandwidth, disk space and other resources that may be a result of your violation of this Agreement or the Acceptable Use Policy. CLKEY may, in its sole discretion, terminate access to the Services, apply additional fees, or remove/delete Subscriber Content for those Subscriber accounts that are found to be in violation of CLKEY policies. You hereby agree that CLKEY shall have no liability due to any action that CLKEY may take, including without limitation suspension or termination of Services in connection with your violation of this section.
Unlimited Hosting Space; excessive MySQL files. CLKEY does not set arbitrary limits on the amount of disk space a Subscriber can use for the Subscriber’s Website, nor does CLKEY charge additional fees based on an increased amount of storage used, provided the Subscriber’s use of storage complies with this Agreement. Accounts with a large number of files (inode count in excess of 200,000) can have an adverse affect on server performance. Similarly, accounts with an excessive number of MySQL/PostgreSQL tables (i.e., in excess of 1000 database tables) or of database size (i.e., in excess of 3GB total MySQL/PostgreSQL usage or 2GB MySQL/PostgreSQL usage in a single database) negatively affect the
performance of the server. CLKEY may request that a Subscriber’s number of files/inodes, database tables, or total database usage be reduced to ensure the proper performance of the Services or may terminate the Subscriber’s account, with or without notice.
Unlimited File Transfer. CLKEY does not set arbitrary limits on the amount of visitor traffic Subscriber Websites can receive or on the amount of content a Subscriber can upload to Subscriber Websites in any given month, nor does CLKEY charge additional fees based on the increased use of bandwidth, as long as the Subscriber’s use of the Services complies with this Agreement. In most cases, Subscriber Websites will be able to support as much traffic as the Subscriber can legitimately acquire. However, Bluehost reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Subscribers.
Virtual Private Servers (VPS) and Dedicated Servers Usage.
Resource Usage. Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased.
Backup. Each Subscriber is solely responsible for backing-up all Subscriber Content, including any Subscriber Websites. CLKEY is not responsible for the loss of any Subscriber Content.
Subscriber Super-user Access. Subscriber acknowledges that Subscriber is solely responsible for any changes made with super-user access and that CLKEY may not be able to reverse any changes and/or recover data lost or damaged through the use of super-user privileges. CLKEY’s level of support to those Subscribers accessing super-user privileges will be limited as follows:
Reinstallation of corrupted modules, such as control panel files, web server files, etc.;
Reinstallation of the baseline operating system and core file image at Subscriber’s request. Subscriber acknowledges and understands that a new image install will cause the irreversible complete loss of all data stored on the server. CLKEY is not liable for any data lost as a result of this action;
Restoration of files from available backups at Subscriber’s request. This restoration will be a full restore of the backup files; CLKEY does not offer file-by-file restoration services;
CLKEY will not attempt any configuration or setup of DNS, firewalls, web server, etc.; and
CLKEY will attempt basic diagnostics upon Subscriber’s request. CLKEY does not offer in- depth manual diagnostics as part of the Service. Subscriber may contact CLKEY Professional Services to inquire about additional support offerings.
Some CLKEY hosting plans include free marketing credits offered by third party vendors that can be redeemed by customers located in the United States only. Additional terms and conditions apply: Full terms and conditions for Google Adwords can be found here.
Technical Support Services.
Except as described otherwise stated below, CLKEY will provide technical support via chat and phone for the Services (“Technical Support Services”). You will be required to provide as much information as possible to aid our investigation into any issues or problems. By utilizing CLKEY’s Technical Support Services, you grant CLKEY permission to access your account, if necessary, to resolve your issue. You agree that CLKEY and its agents and employees are not liable for any damage resulting from the provision of customer support.
Ineligibility for Technical Support Services. CLKEY will not provide Technical Support Services if: (a) you are in breach of this Agreement; (b) the need for Technical Support Services is due to (i) any modification or attempted modification of the Services by you or any third party outside of CLKEY’s control, or (ii) your failure or refusal to implement changes recommended by CLKEY; or (c) you are abusive toward our staff in any manner.
VPS and Dedicated Servers. CLKEY will provide a default operating system installation on the dedicated server hardware that permits super-user server access to our support staff. Subscriber agrees and acknowledges that if Subscriber alters or removes this server access, CLKEY’s ability to provide technical support to the Subscriber may be severely limited.
You acknowledge and agree that your use of the Services, including any information or content obtained through the Services, is at your own risk. You further acknowledge and agree that CLKEY exercises no control over, and accepts no responsibility for, the content of the information passing through CLKEY’s host computers, network hubs and points of presence or the Internet.
Please note, that any and all amounts prepaid for accounts purchased by the University are non-refundable, once the account has been created by the student.
This file was last modified: August 3, 2017.